Many manufacturers are struggling with supply chain interruptions that are negatively impacting the service to their customers.  The global pandemic has only increased the demands placed on supply chains.

How do we strategically decide the terms of trade for each customer, service expectations and communicate with clients professionally?

In this webinar we will share a proven model to manage customer expectations in times of supply chain interruptions and help your salespeople improve relationships with your customers.  By enhancing logistics and supply chain operations with proper customer service, companies can meet and even exceed customer expectations.

ABOUT THE PRESENTER

Mark Roberts  |  OTB Solutions

Mark brings an exceptional background of over 35 years of sales & marketing successes, & leadership. Mark has had senior sales, marketing & training development positions across a wide array of businesses, including The Timken Company, Mobility Works, Gardner Denver, VMI, Pragmatic Marketing, Frito-Lay, & many other industry leaders. With a long history of building, training, coaching, & leading sales teams, the National Association of Sales & Marketing recognized his contributions with The Business Excellence Award. He was recently recognized as one of the Top 50 for his expertise implementing Sales Enablement by Highspot. Mark is also the author of the book Branding Backwards, a keynote speaker, trainer, thought leader on LinkedIn, and his strategic business development blog No Smoke & Mirrors. A graduate of the Executive MBA program at Kent State University, he also completed a management-development program with Harvard Business School. Mark has a passion for continuous personal improvement and helping his clients drive strategic profitable growth.

Cost: FREE! Unable to attend the live session?  A recording of the panel discussion will be available for download at the IMEC Coronavirus: Update page.

Contact Name: Emily Lee

Contact Phone: 608-445-4905

Contact Email: elee@imec.org