How are you handling upset customers when supply chain delays are happening?

All around the world, manufacturing organizations are reporting delays in materials needed to create their products. As a result, clients are delayed in getting what they ordered. Join us on July 15th for a live, interactive 90-minute webinar presented by a partnership between IMEC and Dale Carnegie, where we will look at how to transform customer complaints into opportunities and manage their expectations in a post-COVID world.

Topics to be discussed include:

• What are we already doing that is working? What isn’t working with customers?
• What are our customers’ expectations of us when we can’t make a deadline?
• Assess your organization’s ability to currently manage customer expectations
• Learn a process for handling complaints and managing customer expectations
• Handle stress, worry, and anxiety more effectively when handling customer complaints

NOTE FOR REGISTRANTS: This session recording will not be available for on-demand viewing.  You must attend the live webinar to access the training and materials.  Thank you

Presented in partnership with: