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Are you tech-oriented and love to work from home? Do you like coding and helping people?

Then this is your chance to make a difference. Stop dreaming about tomorrow; join our team at WPMU DEV and let it be the biggest change in your growth today.

Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available and enthusiastic. Our team members work in shifts, and we aim to provide 24/7 coverage to our customers.

We’re looking for a person that will be able to also work on weekends and available to work on the following schedules:

* 4:00 pm – 12:00 am UTC

Responsibilities

At WPMU DEV, we power and host websites used by millions of users every single day. We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem. You’d need to be polite, patient and understanding with our customers.

The role involves:

* Supporting our awesome members and customers
* Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
* Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
* Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
* Writing clear and helpful responses to customer queries via email, chat and our forum.
* Providing knowledgeable recommendations for solutions to handle customer feature requests.
* Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
* Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
* Assisting with and solving all manner of WordPress questions with style!
* Being an active part of the Incsub team.
?Reach for the skies; we have many challenges and opportunities for those who aspire to do more!

Qualifications

* Essential attributes and experience required:
* At least 2+ years of experience with WordPress.
* Ability to code using PHP, CSS, MySQL and HTML.
* Good knowledge of the WordPress platform and WordPress hooks & filters
* Ability to diagnose WordPress issues by isolating potential factors and providing resolution
* An understanding of browser console errors and debugging via developer tools
* Attention to detail and aptitude for problem-solving
* Great interpersonal communication skills, being kind, supportive, and all-around friendly
* Being a great team player, keen on working in an expanding, motivated, distributed support team
* Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
* Fluent in English to communicate effectively.
* Ability to work full-time (40 hours/week)

SKILL-SET
WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML

Job benefits

Why Join us?

* Growth-oriented culture.
* Excellent compensation with competitive benefits and rejuvenation time-off.
* Flexible work environment.
* Training, tools and support will be provided to help you to perform your job.
* Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
* 28 days of paid leave per annum (up to 35 days).
* Opportunities for paid travel to attend WordCamps and other industry conferences.
* Long service leaves (3 months off paid) after you’ve been with us for 10 years.
* Annual bonus based on company growth targets
* Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
* General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

What should I do now?

If you would like to be a part of our company and feel that your values match ours, submit your application along with a copy of your CV and the completed WordPress Support Specialist Task, and we’ll get in touch. It’s that simple!

HIRING PROCESS

Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task. If a candidate successfully passes the interview stage, they will be offered a paid employment trial of 4-6 weeks before being offered a more permanent role.

Good luck!

* Applications must include the completed task sheet to be assessed.

We are specifically looking for someone who can commit 4 hours every day between 1900 – 2300 UTC.to answering support tickets from our customers about our products. If you can’t do these exact times, then you should be able to do something reasonably close to them.

We have three WordPress products: Sydney, Botiga, and Merchant. The last two are both WooCommerce focussed. While most of your time will be spent dealing with technical questions about our products, you will also be expected to compile bug reports and record feature requests.

This is an important role as you will in direct contact with our customers and so you must set high standards for yourself and your work.

There is potential for this role to become full-time in the future.

What you’ll do:
– Answer support questions related to our WordPress themes and plugins (Sydney Pro, Botiga Pro. and Merchant Pro) via our email ticketing system (HelpScout)
– Create CSS and PHP snippets for customers who request small customisations
– Communicate bugs/improvements with our developers

Requirements:
– You know WordPress inside out
– You are familiar with WooCommerce, and willing to learn more
– Strong HTML, CSS and PHP and preferably some familiarity with Javascript.
– You have an understanding of browser console errors and debugging via developer tools
– Patient and polite when dealing with support queries
– Good standard of written English (not necessarily native, but clear and professional)

We hope to hear from some motivated candidates! This is an exciting opportunity to join a small but growing team.

In your application, please answer the following questions:

1. Are you available to work 4 hours every week day providing support, specifically between 1900 – 2300 UTC? If you can’t do these exact hours, what hours can you do?

2. Do you have experience answering technical questions related to WordPress? If not, what makes you think you’d be a good fit for this role?

My name is Virgill. I am a Dutch entrepreneur and I’m looking for a company that does WordPress Website Maintenance (theme/plugins updates). Contact me!

Key Responsibilities

• Manual Testing and automated testing on WordPress Site
• Project documentation
• Manage project tasks, timelines, and communication
• Develop and maintain test automation script
• Work closely with the development team and project managers
• Understanding of client project/business

Must Haves

1+ years of experience.
Proficiency in:

• HTML, CSS
• Firebug for Mozilla Firefox / Chrome Dev tool for Chrome browser
• UI and UX Testing
• Responsive Testing
• Functional Testing
• Playwright
• Good communication skills (Written and Verbal)

Good to Have

• Playwright Framework and Visual Automation Framework knowledge
• Basics of SEO testing
• Knowledge of WordPress CMS
• Puppeteer
• A11y testing
• Writing CI scripts
• WP-CLI commands
• ISTQB Certification
• Good communication skills in English
• Any continuous integration tool like GitHub actions, Circle CI, etc

rtCamp is a full-service agency with a global team of 120+ remote employees. Founded in 2009, we have more than a decade’s experience empowering our clients with beautiful and robust solutions, built exclusively around WordPress.