PHP Fatal Error on some pages after latest update

  • Resolved 1chicagodave

    (@1chicagodave)


    1 year, 4 months ago

    Since the plugin auto-updated last night, some of our product listing pages get a PHP Fatal Error before the page finishes loading. The Query Monitor plugin identifies it as “Uncaught Error: Call to undefined function media_sideload_image()” in product-video-gallery-slider-for-woocommerce.php

    It appears to only be affecting the products that have a youtube video in the media gallery.

    I’d post a link to the page, but you wouldn’t be able to see it without bypassing our firewall/cache.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter 1chicagodave

    (@1chicagodave)

    1 year, 4 months ago

    **UPDATE**

    I seem to have figured out a temporary workaround/fix. Opening up the affected product in the product editor, making zero changes, and clicking “Update” appears to restore the page’s loadability.

    I tried clearing cache, but that wasn’t enough.

    Thread Starter 1chicagodave

    (@1chicagodave)

    1 year, 4 months ago

    The above temporary fix did not work for all listings, and some of the ones it worked on have reverted back to getting the same error. I have rolled back to version 1.4.0.6, and all pages fully load correctly again.

    Here is one of the pages that would never load (even after attempting the temp fix above) with version 1.4.0.7 of the plugin, in case it helps at all:

    https://360degreemachinery.com/shop/certified-pre-owned-machinery/voorwood-groove-foiler-p78-plough-cut-foiler/

    Thanks

    Endymion00

    (@endymion00)

    1 year, 4 months ago

    Yes, I can confirm seeing the same error crashing pages with 1.4.0.7. Rolling back to 1.4.0.6 fixes.

    I discovered this while figuring out I needed to resave all my product pages because they were no longer showing the video thumbnail in the gallery.

    Plugin Author NikHiL Gadhiya

    (@nikhilgadhiya)

    1 year, 4 months ago

    Hello,

    Please update the plugin with the latest version and try again.

    Thank You.

Viewing 4 replies - 1 through 4 (of 4 total)
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