Hello @seventhqueen
Is the https://www.iarai.ac.at/contact/ that was being reported as down? Please advise! Cause I checked it in a testing site of mine and looks good (returns a “200 OK” code). So it could have been temporary down?
Warm regards,
Dimitris
Hi, as I said in the initial ticket content, most sites are treated as broken. That is just an example and there was no temporary down problem for all of them
Hello @seventhqueen
If you click on “Details” link right below the link status in “Status” column, there should be a “log:” part showing requests and response headers – what are they for you?
Please note also – there might be some cases when check from one site/server works fine but from other it doesn’t. That’s because the check is performed “locally” from the server and a target server might, for example, implement some geo-restrictions or other forms of access security/limitation.
The other possible reason here could be some connection issues “from” your site. Did you check WordPress debugging also? You can enable it by adding following lines to the “wp-config.php” file of your site right above the “/* That’s all, stop editing! */” line
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
Once they are there, try running re-check of those links in Broken Link Checker and then look into the /wp-content/debug.log file to see if there are any cURL or otherwise “connection-related” issues reported.
Kind regards,
Adam
Hi, thanks for your reply. The Log from the Status column is empty:
Log: === (No response) ===
(Using Snoopy)
Link is broken.
In the debug log I just get something like this:
-2020 10:37:17 UTC] PHP Notice: class-snoopy.php is deprecated since version 3.0.0! Use wp-includes/http.php instead. in /usr/share/wordpress/wp-includes/functions.php on line 4786
Hello @seventhqueen
I hope you are doing well!
Regarding the PHP notice, would you please update the WordPress version to a tested one and make sure all plugins are up to date? Please have a site’s backup before updating the plugins.
Are there any security plugins on your site? If yes please temporary deactivate them and trigger a link check from Settings > Link Checker > Advanced and click on Re-check all pages button to run a new test again.
Hi, as I said in the initial ticket content, most sites are treated as broken
Please elaborate, are these sites are links to a 3rd party sites?
Please advise,
Kind regards,
Nastia
I am talking about internal links and external links. WordPress is at the latest version. Can you please escalate this to a higher level of support? Thanks
Hi @seventhqueen
The part of the debug log that you shared actually made me wonder about the code. The “Snoopy” class is long deprecated and while that doesn’t mean it’s not available and that it doesn’t work – it shouldn’t be used any longer as there are better ways to do connection to any URLs.
It might actually be a part of the problem, indeed, as it was deprecated for a reason. It’s not as “universal” as wp_http and that might result in issue. Not being a developer (and plugin still being relatively new to us) I wasn’t aware it’s using it but it’s certainly something that our developers should look into.
I’ve reported it to developers already so they would check it and include fix in one of upcoming releases. I can’t say for sure at the moment that this is the ultimate reason why the issue is happening on your end but I’m pretty sure it’s related.
Our developers will look into it.
Kind regards,
Adam
Thanks, I was wondering if maybe it is related to a server requirements that I am not aware of.
Cheers
Hi @seventhqueen
I can confirm that it’s indeed an issue in the plugin, as I suspected (as mentioned in my previous post). I can see that it’s already “on the table” so should be fixed in one of upcoming releases.
I don’t have an ETA and can’t say for sure if it will be the nearest one, yet, but if not – most likely the one after that.
Best regards,
Adam
Hi, can you point me on how to debug an actual check on the server?
For example I dumped the checked object from the list but there is not a noticeable error or something to point me where to check:
object(blcLink)#6163 (27) {
[“is_new”]=>
bool(false)
[“link_id”]=>
string(1) “1”
[“url”]=>
string(32) “https://www.site.com/contact/”
[“being_checked”]=>
bool(false)
[“last_check”]=>
int(1587139546)
[“last_check_attempt”]=>
int(1587139546)
[“check_count”]=>
int(2)
[“http_code”]=>
int(0)
[“request_duration”]=>
string(7) “0.00009”
[“timeout”]=>
bool(false)
[“redirect_count”]=>
int(0)
[“final_url”]=>
string(32) “https://www.site.com/contact/”
[“broken”]=>
bool(true)
[“warning”]=>
bool(false)
[“first_failure”]=>
int(1585130417)
[“last_success”]=>
int(0)
[“may_recheck”]=>
bool(true)
[“false_positive”]=>
bool(false)
[“result_hash”]=>
string(43) “0|broken|0|https://www.site.com/contact/”
[“dismissed”]=>
bool(false)
[“status_text”]=>
string(0) “”
[“status_code”]=>
string(0) “”
[“log”]=>
string(63) “=== (No response) ===
(Using Snoopy)
Link is broken.”
Thanks again
Hello @seventhqueen
It’s true that Snoopy has been long deprecated but we only recently started to handle updates for the plugin so we’re working on updating that and it’ll probably be fixed on the new updates.
For your debugging request, you see the text (Using Snoopy) which means snoopy class is being used which is long deprecated and it can’t check links anymore so the errors occur on your site but Snoopy check was always secondary and primarily we use CURL to check links.
It could be that your server has CURL disabled or removed.
Could you please check with your hosting provider if it’s disabled or not installed in your server or not accessible to your site?
Regards,
Biplav.
Many thanks for the tip regarding CURL, I was missing the php-curl extension, really strange 🙂 Now it is fixed and working awesome!!!
All the best and thanks for your help and time.
No problem.
Please feel free to let us know if you run into any other issues with the plugin we’ll be more than happy to help you out again.
Best regards,
Biplav
