Hey Ronny,
The issue appears to be stemming from the WP Mail SMTP plugin or your Email Service Provider (ESP). Have you contacted them? If not, I recommend reaching out to WP Mail SMTP first and then your ESP for further investigation and resolution.
👉🏽 https://wordpress.org/support/plugin/wp-mail-smtp
Please keep me posted about the outcome. Thank you 👍
Hello Ronny,
I’d suggest you to re-check the settings you have inputted in the WP Mail SMTP plugin. In my experience as a former technical support specialist, people often improperly configure the settings in the plugin. Then as the previous commenter said, you might also want to check with your hosting provider where you can manage your DNS records as there may be issues ranging from nameservers to MX records.
Plugin Support
Shaylee
(@shayleehansen30)
Hi @ronny84,
It sounds like you’re encountering intermittent SMTP errors with emails sent through Ninja Forms on your site. The error message you’re seeing, “Sender address rejected: not owned by user,” typically indicates a problem with the sender’s email address configured in your SMTP settings.
Here are a few steps you can take to troubleshoot and hopefully resolve this issue:
- Verify SMTP Settings: Double-check the sender email address configured in your WP Mail SMTP settings. Ensure that it is recognized and authorized by your SMTP server. It should match an email account that you have set up on your server.
- Consistency Check: Ensure that the same sender email address is used across all your forms in Ninja Forms. Sometimes, discrepancies can cause certain forms to fail while others succeed.
- SMTP Plugin Test: Use the email testing feature provided by WP Mail SMTP to send a test email. This can confirm if the SMTP settings are correctly configured and if the server is allowing emails to be sent from your WordPress site.
- Logs and Reports: Regularly check the logs provided by WP Mail SMTP. They might offer more detailed insight during the times these errors occur, which could help pinpoint specific conditions or patterns leading to failures.
- Server Restrictions: Contact your hosting provider or server administrator to verify if there are any restrictions or filtering rules applied to outgoing emails that might affect emails sent from your website.
If after these checks the issue still persists, it could be beneficial to directly involve our support team. They can provide more in-depth troubleshooting and potentially identify if there’s a more complex issue at play. You can reach them here.
Hi @shayleehansen30 / @faisalahammad / @respectyoda
thank you. I checked all Settings 3 times. Always the same user is setup. Test E-Mails cause no problems. Even if I go to the website and submit it, there is no problem. Ninja Forms store each contact and I get the message. All Ninja Forms have the same E-Mail (I have only 2 forms setup).
Also contacted my provider. The first respond said the error comes up, when an E-Mail is send from user @domain.tld with settings @domain2.tld. But as I checked multiple times, that is no problem in my case.
Support for WP Mail SMTP told me that the error is something regarding my hosting provider.
Could the error be in combination with skf, dkim and dmarc settings? I read about that to minimize mails marked as spam (for my Newsletter) and set some options in dns settings.
I noticed these source by WP Mail SMTP:
wp-content/plugins/ninja-forms/includes/Actions/Email.php (Row: 98)
Kind Regards
Ronny
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This reply was modified 1 month, 2 weeks ago by
ronny84.
Hello Ronny!
Thank you for the update on your case! Yes, that’s possible. I had to update the SPF records for a client of mine and then all was well. So, you might want to check on the SPF records as well as the DKIM and DMARC settings.
~Aaron
Plugin Support
Shaylee
(@shayleehansen30)
If you need further assistance, please feel free to contact our Customer Success team. We offer free support to all users, so don’t hesitate to reach out for any help you may need!
@shayleehansen30 thank you. I think I got the problem. My provider checked the error logs and found an different from e-mail than I setup in the options. Than I noticed that this the admin e-mail I set up the blog years ago, and it is nowhere else saved in any plugin or form. Since I changed the admin e-mail I have no further errors. But I will have a deeper look the next week on it.
Kind Regards
