internal server errors

  • Resolved malhyp9

    (@malhyp9)


    5 months, 4 weeks ago

    Hi there, we recently noticed many internal server errors when submitting a contact form into our CRM. See below. I believe that its been happening for a few months. Do you have any suggestions on why this is happening?

    It happens to 10-15% of forms submitted.

    {“errors”:{“http_request_failed”:[“cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received”]},”error_data”:[]}

    and

    Internal Server Error: The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.

    Let me know if you need more information on our setup.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Mayur Prajapati

    (@mayur8991)

    5 months, 3 weeks ago

    Hello,

    Thank you for using our plugin.

    We have reviewed the screenshot of your logs and identified the error as “Internal Server Error.” This issue could be related to various aspects, such as your server being busy or down. Alternatively, there may be an error in a buggy plugin installed on the site, causing API call errors. Another possibility is that your API Endpoint server is intermittently down or not working, resulting in failed connections.

    Please let me know if I can assist you in any way.

    Thanks

    Thread Starter malhyp9

    (@malhyp9)

    5 months, 3 weeks ago

    Hi Mayur, thanks so much for the information. We are in the middle of upgrading resources for the website, and if this happens again will get you to look into it. Thanks for the great support.. MaL

Viewing 2 replies - 1 through 2 (of 2 total)
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