Impossible to change the administration email address

  • tomk35

    (@tomk35)


    1 month, 3 weeks ago

    Hello,

    In the wordpress dashboard (Settings > General) I wanted to define my professional email address (@nomdedomaine.com) as the administration email address but I do not receive the email allowing me to confirm this new administration address. However, I’ve tried it with my personal mailbox (@gmail.com) and it works, I’ve received the email. I’d like to understand why it works with one and not the other, and above all I really need it to work with my professional email address.

    Have you already encountered this problem? If so, what should I do?

    Thanks in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Suresh Shinde

    (@suresh-shinde)

    1 month, 3 weeks ago

    Please check with SMTP settings and if not there use any WordPress plugin for SMTP settings(WP SMTP plugin) to send email notification from website.

    Thread Starter tomk35

    (@tomk35)

    1 month, 3 weeks ago

    Thanks for your reply, I will try

    Shahriar Ahmed

    (@sulov)

    3 weeks, 6 days ago

    If it still not solved and you have database access you can change email from there.

    priceinoman

    (@priceinoman)

    2 weeks, 6 days ago

    This issue typically arises due to email delivery problems associated with your professional domain. Here are steps to resolve it:

    1. Check Spam Folder: Ensure the email isn’t in the spam folder.
    2. Verify Domain Email Settings: Ensure your domain’s email settings (MX records, SPF, DKIM) are correctly configured.
    3. Use SMTP Plugin: Install an SMTP plugin like WP Mail SMTP to improve email delivery reliability.
    4. Whitelist WordPress Email: Add WordPress notification email addresses to your professional email whitelist.

    These steps should help you receive the confirmation email for your professional address.

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.